Widerrufsbelehrung

Cookie notice and settings

In order to design our website optimally for you and to be able to improve it continuously, we use necessary cookies. By continuing to use the website, you agree to the use of these cookies.

You have the option to disable cookies, which are not necessary for operation.

ASP.NET_SessionId

Unique alphanumeric key to manage the current browser session

Cb-accepted

Used to hide the cookie banner when the cookie notice is accepted.

Size

The size cookie is used to store the font size.

ASPXAUTH

The ASPXAUTH cookie is used to determine whether a user is authenticated.

PreferredCulture

The PreferredCulture cookie stores the website language selected by the user.

RequestedVerificationToken

The RequestedVerificationToken cookie protects the user from so-called "forgery attacks".

(ai_user/ai_session) We use Application Insights for analytics purposes with Microsoft Application Insights software to collect statistical usage and telemetry data. The cookie stores a unique identifier to recognize users on repeat visits over time.

Privacy information

You can always find this link in the footer of this page

Privacy Link

Cancellation policy

(1) With regard to the sale of admission tickets with a fixed validity date, the customer has no right of revocation or return, since, pursuant to § 312b Par. 3 No. 6 BGB (German Civil Code), the provisions on distance selling do not apply to contracts for the provision of services in the area of scheduled leisure events. Each order of such tickets is therefore binding immediately after confirmation by Zoo Karlsruhe and obliges the customer to accept and pay for the order.

(2) Tickets and gift cards without a fixed validity date are subject to a fourteen-day right of revocation.

(a) Cancellation Policy

You can revoke your contractual declaration within 14 days, without providing reasons, in writing (e.g. letter, fax, e-mail). The period commences after receipt of this instruction in text form, but not before conclusion of the contract and also not before fulfilment of our duties to inform in accordance with § 246 § 2 in conjunction with § 1 Par. 1 and 2 EGBGB (Introductory Act to the German Civil Code) as well as our duties according to § 312 e Par. 1 Sentence 1 BGB (German Civil Code) in connection with article 246 § 3 EGBGB (Introductory Act to the German Civil Code). The timely dispatch of the revocation is sufficient to ensure compliance with the revocation period. The revocation is to be addressed to: City of Karlsruhe Amt Zoo, Ettlinger Str. 6, 76137 Karlsruhe, Germany.

(b) Consequences of revocation

In the event of an effective revocation, the services received by both parties shall be returned, and any benefits derived (e.g. interest) shall be surrendered. If you are unable to return the received performance to us in whole or in part or only in a deteriorated condition, you must pay us compensation in this respect. This can result in you having to fulfil the contractual payment obligations for the period up to the revocation all the same. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation, and for us with its receipt.

Your right of withdrawal expires prematurely if the contract is completely fulfilled by both parties at your express request before you have exercised your right of withdrawal. End of the revocation instruction.